Report the issue. Preserve the evidence. Support handles access, onboarding, workflows, connectors, billing, security, data requests, and incidents without impersonating users or guessing provider outcomes. Useful context Include approximate time, affected workflow or artifact, expected outcome, and observed outcome.
Keep secrets out Never submit passwords, tokens, private keys, payment card data, or unrelated customer records.
Security and incidents Those categories are automatically treated as urgent. The public status page remains the source for broad service impact.
C 8 Cobolt8 Support access is scoped, approved, time-limited, and never based on account impersonation.